When you try to change an email id password from a subscription (for example yourdomain.com) you may receive an error:
[wpfmb type=’error’ theme=2]Error: The user account was not found. This could happen if the user account was removed by someone else while you were changing its settings.[/wpfmb]
Login to your Server via RDP
Open Command Prompt
Login to MySQL Database (usually in %Plesk_admin%\MySQL\bin)
Run the following command:
UPDATE smb_users SET ownerId=(SELECT id FROM clients WHERE login='yourdomain.com')WHERE email like '%yourdomain.com';
Don’t forget to replace “yourdomain.com” with your actual domain name.
All email accounts now properly show up under their clients and can changed their password through Plesk.