Plesk Error: The user account was not found.

When you try to change an email id password from a subscription (for example yourdomain.com) you may receive an error:

[wpfmb type=’error’ theme=2]Error: The user account was not found. This could happen if the user account was removed by someone else while you were changing its settings.[/wpfmb]

Login to your Server via RDP

Open Command Prompt

Login to MySQL Database (usually in %Plesk_admin%\MySQL\bin)

Run the following command:

UPDATE smb_users SET ownerId=(SELECT id FROM clients WHERE login='yourdomain.com')WHERE email like '%yourdomain.com';

Don’t forget to replace “yourdomain.com” with your actual domain name.

All email accounts now properly show up under their clients and can changed their password through Plesk.

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