{"id":9207,"date":"2022-04-05T06:48:57","date_gmt":"2022-04-05T06:48:57","guid":{"rendered":"https:\/\/cpanelplesk.com\/wp62\/?p=9207"},"modified":"2022-04-05T06:48:57","modified_gmt":"2022-04-05T06:48:57","slug":"why-i-cant-access-my-website","status":"publish","type":"post","link":"https:\/\/cpanelplesk.com\/wp62\/why-i-cant-access-my-website\/","title":{"rendered":"Why I can&#8217;t access my website?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you&#8217;re having troubleshooting accessing your website, there could be a lot of reasons for this, please check them before contacting us.<\/span><\/p>\n<h3><b>First-level checks:<\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Make sure you typed your website address into the address bar of your browser correctly. e.g.<\/span><span style=\"text-decoration: underline;\"><a href=\"http:\/\/www.example.com\"><span style=\"font-weight: 400;\">http:\/\/www.example.com<\/span><\/a><\/span><\/li>\n<li>Is your internet connection up and running? Are you able to access other websites, such as http:\/\/www.google.com? If it doesn&#8217;t work, restart your router or computer.<\/li>\n<li>Is it possible to visit the website using a secondary browser if you have other web browsers installed on your computers, such as Chrome and Firefox or Internet Explorer?<\/li>\n<li>Have you looked at your Internet Service Provider&#8217;s status page to see if any service reports are available?<\/li>\n<li>To discover if any service outages have been reported, go to our status page.<\/li>\n<\/ul>\n<h3><b>Secondary inspections:<\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Check to determine if the website in question is available to the general public: Detector of Downfall (do a search).<\/span><\/li>\n<li>Are you able to &#8220;ping&#8221; your website from other sites, such as this one:<span style=\"text-decoration: underline;\"><a style=\"background-color: #ffffff; font-size: 1rem;\" href=\"http:\/\/tools.pingdom.com\/ping\/\">http:\/\/tools.pingdom.com\/ping\/<\/a><\/span><\/li>\n<li>Is it possible to access the site through a proxy page (a virtual machine that belongs to someone else), such as this one:<span style=\"text-decoration: underline;\"><a style=\"background-color: #ffffff; font-size: 1rem;\" href=\"http:\/\/kproxy.com\/\">http:\/\/kproxy.com\/<\/a><\/span><\/li>\n<li>Are you able to access the cPanel for your website? (control panel).<\/li>\n<li>Have you tried using your cell phone network to view your website? (e.g. different from your wifi broadband)<\/li>\n<li>Have you checked to see if data roaming is enabled if you&#8217;re using mobile data?<\/li>\n<\/ul>\n<h3><b>Troubleshooting Steps:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you can access your website using the procedures above, it&#8217;s likely that the problem isn&#8217;t with the website or the server, but rather with something local to you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In that situation, please attempt the procedures below to &#8220;clear the cache&#8221; &#8211; The cache is a collection of records that can become stale or corrupted over time and require refreshing.<\/span><\/p>\n<h3><b>Clearing your browser&#8217;s cache \/ cookies<\/b><\/h3>\n<p><span class=\"text-warning\" style=\"font-weight: 400;\">Have you tried deleting the cache and cookies on your computer?<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">In the upper right corner, click the Chrome menu icon.<\/span><\/li>\n<li>Select More tools -&gt; Clear browsing data from the drop-down menu.<\/li>\n<li>Select Beginning of time from the top menu.<\/li>\n<li>Make sure that Cache is the only option in the pop-up window.<\/li>\n<li>To clear browsing data, click the Clear Browsing Data button.<\/li>\n<li>If the problem persists, follow the instructions above and restart the computer.<\/li>\n<li>For additional information on How and Why to Clear Your Cache, please visit the Google Chrome Support page.<\/li>\n<\/ul>\n<h3><b>Flush the DNS on your local machine<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Depending on your computer&#8217;s operating system, flushing DNS is done in a different way. Let&#8217;s go over the steps for each of the primary systems.<\/span><\/p>\n<h4><b>How to Flush DNS in Windows 10<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">The steps for flushing your DNS cache on Windows 10 are as follows. These procedures should work with Windows 8.1 as well.<\/span><\/p>\n<p><a href=\"https:\/\/cpanelplesk.com\/wp62\/wp-content\/uploads\/2022\/04\/Screenshot_2.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-9208\" src=\"https:\/\/cpanelplesk.com\/wp62\/wp-content\/uploads\/2022\/04\/Screenshot_2-300x199.png\" alt=\"\" width=\"327\" height=\"217\" srcset=\"https:\/\/cpanelplesk.com\/wp62\/wp-content\/uploads\/2022\/04\/Screenshot_2-300x199.png 300w, https:\/\/cpanelplesk.com\/wp62\/wp-content\/uploads\/2022\/04\/Screenshot_2.png 643w\" sizes=\"(max-width: 327px) 100vw, 327px\" \/><\/a><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">To begin, press the Start button. In the lower-left corner, it&#8217;s the Windows logo.<\/span><\/li>\n<li>Choose Command Prompt from the drop-down menu.<\/li>\n<li>You can also open the command prompt console by pressing the Windows and R keys at the same time and typing cmd.<\/li>\n<li>A popup window may appear, asking if you want Command Prompt to make changes to your computer. Select Yes if you do.<\/li>\n<li>If you&#8217;re prompted for an administrative password at this stage, you&#8217;ll need to contact your system administrator.<\/li>\n<li>Type ipconfig \/flushdns in the command prompt window.<\/li>\n<li>Press Enter.<\/li>\n<li>A notification should appear confirming that the DNS Resolver Cache has been cleared successfully.<\/li>\n<\/ul>\n<h3><b>Restart your modem<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Your Router (also known as a modem or simply &#8220;the box on the wall&#8221;) can become stuck with outdated or out-of-date internet records (the cache!). A restart may clear out the old information in the cache, which is the simplest method to see if this is the problem.<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Locate the power button on your router or the wall switch.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Turn off the router for 10 seconds before turning it back on.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Wait for your network to reconnect before attempting to access the website again.<\/span><\/li>\n<\/ul>\n<h3><b>Contact Internet Service Provider<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Your Internet Service Provider (ISP) may be doing some caching on your behalf, similar to how your web browser and router keep a cache of recent online pages. Even when you use refresh to retrieve new data from a webpage, the pages may appear to be outdated in some (rare) instances. This could be because your Internet Service Provider&#8217;s cache isn&#8217;t cleared frequently enough, or because there&#8217;s an issue. It&#8217;s possible that their hardware isn&#8217;t up to date enough to serve the most recent web pages in this scenario.<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">When you run into this issue, you&#8217;ll need to contact your ISP to get it resolved.<\/span><\/li>\n<li>Inform them if you believe their cache is broken.<\/li>\n<li>Check with them to see if they have any explanations.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b>Getting Further CreativeON Support<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you haven&#8217;t been able to resolve the problem using the procedures above, please submit a support ticket so that we can help you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is incredibly helpful if you can offer as much information as possible when contacting us:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Date, time, and type of the error.<\/span><\/li>\n<li>What steps have you taken to address the issue?<\/li>\n<li>Provide detailed instructions for replicating the error.<\/li>\n<li>Take a picture of any error messages you encounter.<\/li>\n<li>Please provide us with your IP address so that we can start tracing your computer.<\/li>\n<li>Who is your Internet Service Provider (i.e., to whom do you pay your broadband bill)?<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re having troubleshooting accessing your website, there could be a lot of reasons for this, please check them before contacting us. First-level checks: Make sure you typed your website address into the address bar of your browser correctly. e.g.http:\/\/www.example.com Is your internet connection up and running? Are you able to access other websites, such [&#8230;]<\/p>\n<p><a class=\"understrap-read-more-link\" href=\"https:\/\/cpanelplesk.com\/wp62\/why-i-cant-access-my-website\/\">Continue Reading&#8230;<\/a><\/p>\n","protected":false},"author":19,"featured_media":9209,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,4,9],"tags":[],"class_list":["post-9207","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cpanel","category-general","category-windows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why I can&#039;t access my website? - cPanel Plesk<\/title>\n<meta name=\"description\" content=\"If you&#039;re having troubleshooting accessing your website, there could be a lot of reasons for this, please check them before contacting us.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cpanelplesk.com\/wp62\/why-i-cant-access-my-website\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Why I can&#039;t access my website? 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