{"id":4677,"date":"2016-07-19T10:26:00","date_gmt":"2016-07-19T10:26:00","guid":{"rendered":"https:\/\/cpanelplesk.com\/wp62\/?p=4677"},"modified":"2021-02-04T07:07:09","modified_gmt":"2021-02-04T07:07:09","slug":"connection-dropped-imap-server-mail-issue","status":"publish","type":"post","link":"https:\/\/cpanelplesk.com\/wp62\/connection-dropped-imap-server-mail-issue\/","title":{"rendered":"Connection dropped by IMAP server \u2013 mail issue"},"content":{"rendered":"<p><span style=\"color: #000000;\">Some times this error occurs in cpanel based servers due to some problems related with the IMAP server. It happens when you are trying to login to email account in Roundcube Webmail client.<\/span> <!--more--><\/p>\n<div class=\"error-sh\">\n<pre class=\"lang:default decode:true \">Error : Connection dropped by IMAP server<\/pre>\n<\/div>\n<p><span style=\"color: #000000;\">You can check the below mentioned log file to find the cause:<\/span><\/p>\n<div class=\"error-sh\">\n<pre class=\"lang:default decode:true \">\"\/var\/cpanel\/roundcube\/log\/errors\"<\/pre>\n<\/div>\n<p><span style=\"color: #000000;\">To resolve this error:<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Step 1:<\/strong> try to find out the IMAP service is running or not.<\/span><\/p>\n<div class=\"command-sh\">\n<pre class=\"lang:default decode:true \">\"\/etc\/init.d\/courier-imap status\"<\/pre>\n<\/div>\n<p><span style=\"color: #000000;\">Restart the IMAP service from command line.<\/span><\/p>\n<div class=\"command-sh\">\n<pre class=\"lang:default decode:true \">\"\/etc\/init.d\/courier-imap restart\"<\/pre>\n<\/div>\n<p><span style=\"color: #000000;\"><strong>Step 2:<\/strong> Update the courier-imap server.<\/span><\/p>\n<div class=\"command-sh\">\n<pre class=\"lang:default decode:true \">\/scripts\/courierup \u2013force<\/pre>\n<\/div>\n<p><span style=\"color: #000000;\">Then check the issue is stil persisting or not. If it is there, Check the ownerships of \u2018<strong>mail<\/strong>\u2018 and \u2018<strong>etc<\/strong>\u2018 folders of users and make the permission like follows:<\/span><\/p>\n<div class=\"command-sh\">\n<pre class=\"lang:default decode:true \">chown -R $USERNAME:mail \/home\/$USERNAME\/mail\/\r\nchown -R $USERNAME:mail \/home\/$USERNAME\/\/etc\/<\/pre>\n<\/div>\n<p><span style=\"color: #000000;\">Where <strong>$USERNAME<\/strong> is the cPanel user name.<\/span><\/p>\n<p><span style=\"color: #000000;\">That\u2019s it..This will fix the issue with IMAP\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some times this error occurs in cpanel based servers due to some problems related with the IMAP server. It happens when you are trying to login to email account in Roundcube Webmail client. [&#8230;]<\/p>\n<p><a class=\"understrap-read-more-link\" href=\"https:\/\/cpanelplesk.com\/wp62\/connection-dropped-imap-server-mail-issue\/\">Continue Reading&#8230;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-4677","post","type-post","status-publish","format-standard","hentry","category-email"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Connection dropped by IMAP server \u2013 mail issue - cPanel Plesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cpanelplesk.com\/wp62\/connection-dropped-imap-server-mail-issue\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Connection dropped by IMAP server \u2013 mail issue - cPanel Plesk\" \/>\n<meta name=\"twitter:description\" content=\"Some times this error occurs in cpanel based servers due to some problems related with the IMAP server. 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