Plesk is a user interface that allows its users to edit and create websites, reseller accounts, emails, and much more through a web-based interface.
Typically the error looks as below:
Response: 530 User cannot log in, home directory inaccessible.
Error: Critical error: Could not connect to the server
Usually, this error occurs due to incorrect IP assigned to the domain in Domains > Yourdomainname.com > Hosting & DNS > Web Hosting Access.
If you run the following command into SSH you will see the error:
#plesk repair ftp -y
Checking all domain names resolve to appropriate IP addresses
The domain name Yourdomainname.com resolves to another IP address (104.156.48.165) ……………………………………………………. [WARNING]
To fix this error:
1. Log into Plesk
2. Go to Domains > yourdomainnanme.com > Hosting & DNS > Web Hosting Access
3. Then, select the IP address that resolves globally for the domain
4. Finally, click OK