Account Creation Status: failed (Sorry, a mysql user with the name * already exists).

Usually this happens if you terminated a cpanel account and trying to restore it from backup but somehow the MySQL user was not deleted properly. You get this error: Solution :  Try deleting the mentioned user. mysql mysql > use mysql; mysql > drop user test356@localhost; OR You can also check this using : mysql> delete from mysql.user where […]

Continue Reading…

cPanel roundcube DATABASE ERROR: CONNECTION FAILED

Some of our users can’t connect to their Webmail: When they click on RoundCube , they get this: DATABASE ERROR: CONNECTION FAILED! Unable to connect to the database! Please contact your server-administrator. Most probably, its an issue with the databases associated with roundcube, First step is to update Roundcube using the below command: /usr/local/cpanel/bin/update-roundcube –force If its […]

Continue Reading…